Returns & Exchanges

1. What is your return policy? 

Most items within Product Warranty can be returned for either a refund or for a replacement of the same item or another similar product as Return Policy provided: 
1) The products are bought from our website; 
2) The products can be returned within 15 days upon your receipt; 
3) They are sent back accompanied with the original package and the relative invoice; 
4) The products are defective or seriously damaged upon receipt; 
5) The products are not the same one as you see in our website. 
6) The products are not sent to you within 15 working days because of our fault. 
Please note that you are liable for the shipping costs of returning the goods if you decide to return the goods.

2. What is your exchange policy? 

Most items within Product Warranty can be returned for either a refund or for a replacement of the same item or another similar product as change policy provided: 
1) The products you buy from our website are of defective quality 
2) They should be sent back within 15 days upon your receipt. 
3) They are not the same ones as you purchased from our website. 
4) The products are seriously damaged upon your receipt.. 
5)They are sent back with the original packages and accessories. 
Please note that it is your responsibility to cover the returning shipping fee and our responsibility to ship it back to you.

3. What is your return process? 

1) Notify us first by email stating the order number and the reason for return authorization. 
2) All parcels should be sent via a traceable method. We are not responsible for the loss during the return shipping to us. 
3) Shipping charges: original shipping charges if covered by you are not refundable. The returning shipping charges are the responsibility of the customer. A 15%-20% handling fee will be deducted from the refund. A minimum fee of 20% will be applied to products returned as defective that test to be operational from the refund. Additionally, any return that has missing accessories or is incomplete in packaging will be subject to the minimum 20% fee. So please contact us with all your questions and concerns before returning the goods. 
4) We'll process your return as soon as possible. Once your return is received and processed, your refund will be credited to your original form of payment in 10 working days.

4. What is your exchange process?

1) Notify us first by email stating the order number and the reason for exchange authorization. 
2) All parcels should be sent via a traceable method. We are not responsible for the loss during the return shipping to us. 
3) Shipping charges: original shipping charges if covered by you are not refundable. The returning shipping charges are the responsibility of the customer. We are liable for the shipping costs for sent it back to you. 
4) We'll process your exchange as soon as we obtain the goods you sent back to us.

5. What is the Warranty on your products? 

Any factories that supply our website with products have been evaluated by us and will have consistent high quality and adequate stock to supply small, medium, and large order quantities. We check all orders carefully before dispatch to our customers.

6. If I have already placed an order which is in the process of packaging and delivery, can I cancel it? 

As to this case, we allow you to cancel your order provided that your order has not been dispatched. In this case, a 5% handling charges including the packaging fees will be deducted from your refund. Otherwise, you may get the full refund.

7. Can I return products without informing you or sending you email first? 

We propose that you do not do it that way. If you want to return the items, please follow the above steps and contact us if you have any questions or concerns.

8. How do I acquire a Return Merchandise Authorization (RMA)? 

Return Merchandise Authorization is only for the product within product warranty. Once you need to return one item, please Email us first to obtain certain information. We will give you feedback within 24 hours.

9. Can I submit a RMA request if the whole order has not been received? 

Our RMA system are applicable when your products are not received for over 15 days (as from delivery date) or your orders have been received but there are products missing or damaged. If it’s still within the estimated time of arrival (ETA), please contact us by email us first.

10. Do I need to pay for shipping cost for returns once the RMA request is not approved by your customer service center? 

Generally speaking, once your requirement for returning the goods is approved buy our customer service center, you can follow the above steps to return the goods on your own costs. On the contrary, if you send the goods to us without our authorization, you may take full responsibility for the item if it is lost, damaged and you need to be liable for the return shipping charges. In either case you need to cover the return shipping cost.

11. Is it necessary to return each individual accessory when I send in a return? 

Yes. All original equipment, components, manuals, cables, documents and packaging must be returned with your item. We cannot charge the manufacturer with RMA returns that are incomplete. In most cases, items sent in for RMA replacement will be replaced with a full item set, including accessories. Please return all accessories with your RMA returns.