Shipping & Delivery

1 Do you offer free shipping on all products?

 Generally speaking, yes, we offer free shipping on orders over £69.00. For orders under £69.00, we will charge £6.99 for each order. For more detail information, you may contact us through email.

2 When can I expect my items after I place an order on your website?

The delivery time for standard orders is currently 5-10 working days. And we aim to deliver worldwide within 10 working days after an order is placed. Normally the couriers deliver the goods from Monday to Saturday between 5pm and 6pm (Beijing Time), please note that Sunday is not our working day.   However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 10 working days, please contact us by email or live chat immediately and we will response you as quickly as possible.

3 If I have not received my order after fifteen working days I place the order, what should I do? ("What if the product does not arrive?")
We guarantee your products will arrive safely in your destination country. In the unlikely event your package is lost, we will re-send the goods or give you a full refund after we make it clear. In this case, please email us with the following information, your shipping packing list, your order number. We will response you and solve your problems as soon as possible.

4 What if the items arrived in a damaged condition?

In order to reduce your loss, we strongly suggest you to check the items carefully when you sign it. If you find the goods seriously damaged or some accessories missing, you can refuse to accept them or contact us immediately for solutions. In this case, you need to provide us with the items pictures and relative information to let us certify that they are damaged during transition.

5 If the delivery fails because:

1You were not at home or the courier could not contact you 
2The delivery details were wrong 
3The recipient fails to accept the goods 
4The courier cannot satisfactorily verify the identity of the person attempting to receive the goods 
5The courier cannot deliver to a remote area or invalid address 
6Delivery fails due to war, disaster, etc 
7Other similar scenarios beyond our control 
... [in such cases] you agree that we will not accept liability and no compensation is available.

6 A shipment is delayed, turned back, or seized by Customs
If the Customs issue was your responsibility, you are liable. If the failed delivery was due to mis-handling by us, you will receive compensation when the case is resolved. Such cases are unusual but it is important you are aware of your responsibilities in such a case. Please refer to the more detailed notes on this issue here.

7 what are your delivery methods at present?

At present we only provide EMS which currently is the most convenient and fastest way.

8 Do you offer tracking number?

Yes, once the items are dispatched, you can email our service centre for the tracking number.